So what’s the big deal about having an exit strategy anyway?

Why do I keep blathering on about the importance of planning an exit strategy?  Good question.

Here’s an excerpt from my VERY SOON to be published book…

Chapter 6. Why an exit strategy?

‘Affairs are easier of entrance than of exit; and it is but common prudence to see our way out before we venture in.’

-          Aesop.

I love that quote. Aesop might have been talking about business. It is easy enough to start a business but not so easy to finish it with style and wealth. By building an exit strategy into your business plan you give yourself a much better chance of success.

An exit strategy is the most overlooked element in business planning. I’ve researched many books about business planning and services available to small business owners. Few highlight the importance of an exit strategy.

As I explained earlier in this book, a study by business information experts Dun & Bradstreet estimated the failure rate for new businesses was 70% to 80% in the first year and only about half who survived the first year would remain in business the next five years.

I think the failure rate is horrifically high, when you consider the statistics represent someone’s dreams, their hopes for a business that was meant to bring them joy. For every one of these failures, someone has put their heart, soul, time and money into an idea that didn’t work.

Why would someone walk away from their business without it ever paying them back for all their energy and effort?

Reasons businesses ‘fail’

  1. The main reason seems to be that owners get into business for the wrong reason. They have expectations of the business providing freedom, giving them control and the lifestyle they desire. In the first few years, the typical business is a giant blood -sucking monster. It is! It sucks out your time, it pulls on your money, puts you under stress and if you’re not prepared, or in it for the right reasons, you will walk away.
  2. The second most common reason is poor planning. Businesses charge ahead without  understanding the market,  or testing their assumptions about their product before they launch. They don’t know how to price correctly. They fail to plan for the long haul as well as the short-term.
  3. The third failure factor is a lack of capital. I estimate that running out of cash accounts for most of the 30% of companies that fail before their second anniversary. Too few business owners realise that a business can be a money drain and they need sufficient capital to keep it going. If you don’t understand that and are not prepared it can easily take you under.
  4. Poor management is the fourth factor and is really a combination of the three main reasons for failure. All sorts of areas in management can go wrong. Even with the best ideas, products and services, a poorly managed business can quickly cause its own demise.
  5. Poor marketing is another cause. You can have everything else sorted but you need to know how to tell people about it, in the right way, in the right place and at the right time to get people  to buy what you’re selling. If not, you will fail.

If you plan an exit strategy from the start and approach your business like a project, your chance of succeeding will significantly increase. The process of thinking about and planning your exit strategy will enable you to see your business as a long-term project with the achievement of a well-earned goal at the end. You’ll be amazed how time can fly. A business with no long-term goal can meander along, making a bit of money, keeping some clients happy, but taking its owners no closer to their life-long dream of being financially free to enjoy an old age free from worry.

Copyright 2012 by Laura Humphreys. All rights reserved. No part of this book may be reproduced, stored in a retrieval system or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the author.

12

 

From the desk of Liber8me.

Business Mentor Tip #81 – Rate your scalability

I had a very enjoyable interview with John Holt (co-founder of HR Software provider Sonar6 which was sold to NASDAQ listed company Cornerstone On Demand) for my regular NZ Business Magazine column.  He said many wise things.

One was about a key factor a potential buyer would be looking for in a business to purchase.  And that was scalability.  Quick Wikipedia definition coming up:

Scalability is the ability of a system, network, or process, to handle a growing amount of work in a capable manner or its ability to be enlarged to accommodate that growth.

Or… does your business model support rapid and sustainable growth?

An interesting question and one I think every business owner should ask themselves right now.  What is your model for growth? And how will a future potential buyer be able to take your model and add it to their own for their own advantage?

Love to hear your comments on what makes a business scalable.

 

From the desk of Liber8me. Businses mentors and experts in small business exit strategies.

Business Mentor Tip #78 – Watch for changing paradigms

Although I teach business owners to set an end goal for their business and plot milestones back today, I always add the rule that you must stop and review your plan every year.  Yes do the macro work and aim for the big picture.  But keep your detailed planning for each year ahead. Attempting to plan action steps with any accuracy any further out than twelve months is not realistic, in my view.  Things are changing too fast these days and we are not supplied with a crystal ball.  Technology in particular is changing the business landscape faster than we can keep up with – the way we do things today will not be the way we will do things in a year or even in six months time.

Just look at good old telephone directories.  When was the last time you used a physical copy of a directory to find something?  If you are anything like me the answer to that question would be ‘years ago’.  Why would you bother with a hefty directory when you can ‘Google’ what you are looking for and have the answer at your fingertips in seconds, without getting up from your computer.  Printed directories have been money for jam for years and years, charging exorbitant amounts to advertisers to promote their business within the hallowed pages.  But now we don’t need them anymore.  Search engines such as Google have created a new paradigm for finding the person or business you are looking for.  Phone directories must now re-invent … and it isn’t easy.  They have been slow to realise their targets were based on a dying market and have a lot of work to do to ever find that lost market share again.  It’s the same story for the traditional post office.  Just take a look at the dramatic drop in mail volume for the United States in 2009.

This decline is continuing.  Of course we all use email now for our personal and business communication. I have not sent an invoice in the mail for years, have you? To survive, postal companies all around the world have to find a new model.  Any business plan they may have had prior to 2009 must be changed dramatically.

So look to the future and build a broad plan to get there.  But be sure to review your plan every year and keep an eye closely on the trends.  Always ask youself what the paradigm for your industry is and how could it be changing?  Better yet, find a way to be the one to change the paradigm yourself!

From the desk of Liber8me.  Business mentors and experts in small business exit strategies.

An important lesson on truth from the Bollywood Dentist…

I had a big shock last week on my way back from Tonga.  Upon the recommendation of a client I called into see a dentist for a second opinion on my troublesome tooth.  The dentist was Dr Loy at the Caring4smiles practice in Epsom.  After one hour with him I had committed to spending the next two years and over $20,000 with him, travelling from Wellington to Auckland to do so.  When all I had wanted was advice on one dodgy tooth.

How did this happen?

Quite simply, Dr Loy told me the truth.  And was the first dentist in my nearly 50 years of life to do so.  It wasn’t pleasant.  In fact it was quite horrifying.  The truth is a very powerful thing.  There are lessons to be learnt here.

But first let me tell you more about Dr Loy.  His story is worth telling.

Dr Loy graduated ‘cum laude’ in Dentistry in India in 1978 and started his own private practice in Bombay. He told me how he invested 250,00 rupees in this practice and his ‘uncles’ (indian term for all male relatives) told him he was crazy.  The average start up cost for a business was 60,000 rupees.  He went out on a limb from day one, believing that if he built it people would come.  His commitment from the start was to tell people the truth about their teeth.  Within a few years he had so many customers he could no longer drive his own car to work, because people would follow him trying to get an appointment.  He was the dentist to the Bollywood stars and could command any price he wanted.  It seems when it comes to their teeth, the truth is an important factor.

Dr Loy had a wake up call about the importance of family the day his young son asked him where the bed was at work, claiming his father must sleep at work because he’d never seen him sleeping at home.  Soon after Dr Loy moved his practice and his family to Auckland where after some years working part time to spend time with his kids, he began to build his practice from scratch all over.  Again, he spent a fortune on start up - renovating an old villa in Epson, believing that if he built it, the people would come.  And once again, his commitment was to tell people the truth about their teeth.

Now people like me are travelling all over New Zealand to see Dr Loy, turning their backs on the dentist they’ve had for years in their home town.  Why?  Because he tells you the truth.

So why is the truth so powerful?

Let me ask you this.  Have you ever seen a picture of your teeth?  I mean all of your teeth, inside, close up with a powerful camera?  Have you had someone sit with you for half an hour and tell you the history of your teeth and predict the future based on everything they see?  I suspect not.  I certainly had never experienced this.

It was not a pretty sight.  My back teeth are a mess.  A patchwork of fillings made by different dentists over the years, who have been chipping away at my teeth for decades.  There is very little actual tooth left on my major molars, and what is left is a spiderweb of fine cracks spreading all over, just waiting for me to bite on a popcorn kernel and crack them wide open.  This is why I was visiting Dr Loy in the first place.  A big molar cracked when I bit on a chicken bone causing major pain right into my roots.  There is now doubt as to whether this tooth can be saved.

Dr Loy showed me that all of my molars are the same.  A timebomb of cracks waiting to explode.  It’s a matter of when not if.  Teeth should never be repaired in this manner he told me.  There should be a building plan with long term sustainability in mind, not a lifetime of quick fixes with no care for the future.  He likened dentistry to the building trade.  If you keep patching up a house with no plan, eventually it will fall apart and need total gutting and re-building.  But if you get a good engineer and architect in and build with the future in mind, you can keep a house in great shape forever.

In half an hour Dr Loy did two very important things.  He firstly destroyed my faith in my current dentist, who has been patching up my teeth for the last fifteen years and has never once shown me what they look like.  Not once.  And secondly, Dr Loy gave me total faith in himself by showing me the history and future of my teeth and offering me a solution.

We need a plan, he said.  We can re-build your teeth and give you a healthy mouth for the rest of your life.  It will take time and money.  He was completely upfront about the cost and the options.  He didn’t charge me for the photos.  He said he was happy for me to take them somewhere else and get another dentist to do the work if I wanted.  But how could I?  I left angry at all of the dentists who have been chipping away at my teeth for years without a care for the long term impact.  I only trust one dentist now.  And that’s the one who told me the truth.

There are lessons to be learned here for all of us in business.  What is the truth your customers need to hear that your competitors are not willing to tell? 

From the desk of Liber8me.  Business mentors and experts in small business exit strategies. Based in Wellington, New Zealand.