Why I invested $24,000 per annum in external advice in my second year of business… and how it paid off.

money-treeBusiness owners listen up.  I’m going to make a point I believe PASSIONATELY in.  I’m going to share with you the one decision I made early on in business that ensured my success.

The business was my advertising agency, Red Rocks. The decision was to hire two external Directors.  One was a retired advertising guy who added both experience and credibility to my fledgling agency.  The other was a smart and logical businessman who I knew would challenge me.   I had my Yoda and my Dr Spock… both complimentary to my creative, slightly wild approach to business. We agreed I would pay them each $1,000 per month each – not much really compared to standard Director’s Fees.  But for me it was $24,000 off my bottom line in my second year of business.  It was a terrifying decision.  I was barely making that much in profit!  I knew I’d have to seriously up my game in order to afford them.  I was scared, but I was sure with the right action plan and these two men to challenge and support me I could get there.

I can now say with complete certainty that it was the best business decision I ever made.  Business ownership can be a lonely business.  I couldn’t afford to hire senior people to bounce ideas off, to give me feedback on my strategies.  I was naïve when it came to business and needed guidance around the financial goals I set.  I was headstrong and had regular love affairs with my own sense of brilliance (always followed swiftly by equally strong feelings of inadequacy).  My lack of business experience and fleeting spells of over-confidence made me a dangerous force.  But with my two Directors meeting me every month, I had to get my act together.  I had to have a solid business plan, with convincing strategies.  I had to set targets and run a budget.  I had to grow up and learn not to be a solo operator.  With my two Directors guiding, challenging, supporting and motivating me I grew my business rapidly year on year.  My profits grew alongside my sales, thanks to aggressive new business targets and tight control on expenses.  I stopped looking at their fees as an expense and viewed them as an investment.

Now I strongly advise all small business owners to invest in an external advisor of some sort.   You can look for an independent Director like I did, or you can get an Advisory Board.  Or you can bring in a mentor or coach to work alongside you.  A piece of cautionary advise whichever way you go, is to be sure the people you invite into this critical role have earned the right to be there.  They MUST be experienced business people, who have successfully built their own businesses and understand what it’s like first hand to be in your position.  Please DO NOT hire a business coach who has never owned a business or engage a Director who has no experience with governance.

Having been on the receiving end of good external advisors, I know how important it is.  I have a couple of spaces coming up and am looking for a committed, ambitious and dedicated business owner to work with me.  You can be sure I’ll challenge not only you but your business model too. My aim is to see good businesses become exceptional businesses.  If you’d like to talk to me about my mentoring programme click here:

http://www.liber8me.com/one-on-one-mentoring-programme/

  From the desk of Liber8me.  Business mentors and publisher of Liber8 Your Business – The revolutionary business planning technique that will set every business owner free.

What’s the one question every business owner should ask to decrease owner dependency and increase value?

question markWhen I interviewed 2012 Young Entrepreneur of the Year Sam Hazledene, I asked him about his strategy for growth.  This is the guy who built the largest medical recruitment company in Australasia from scratch in a few short years.  He told me that he’d grown organically, starting out with just himself and his wife travelling the country trying to convince hospitals to use their recruitment service.  With a great point of difference and a lot of passion they rallied customers remarkably quickly.

The business expanded and Sam needed to grow his team.  He hired from the bottom up – firstly filling the more logistical roles until he could afford more specialised senior people.  This was exactly the same approach I had to growth with my first business.  When you are funding growth out of cash flow this can an effective way to do it.

At first, Sam told me, he was reluctant to let go of things, not believing anyone could do a job as well as he could (sound familiar?).  But he began to ask himself a question, which enabled him to get his ego out of the way.   It’s a question I now share with my mentoring clients and once asked, you just can’t forget it.

The question is this:

“What can I and only I do?”

Start asking yourself this question on a regular basis. Make a list of everything that you do.  Then go through the list and highlight the things that only you can possibly do.  Check the list and then sleep on it.  In the morning go through the list again and make sure you are being honest.  There will be things still on that list that others could do if you let go, trained them well and trusted them.  So ask yourself again:

“What can I and only I do?”

Be willing to let go of all the things you could hire others to do as well as, if not better than you.  These should include pretty much all administration, book keeping, project management, HR, legal and other operational roles.  And as quickly as you can afford it, replace yourself with people who have the skills and experience for all of the other roles within your organisation too.

Ultimately you want to get yourself to the point where the answer to the question is vision, strategy, business development and culture – in other words being the leader of a great team.

This is what Sam did to grow his business.  It’s what I have done with my businesses.  And it is the key to creating true value in your business.  A potential buyer will find your business far more attractive if you are leading a team rather than doing all the work.  So the next time you find yourself in overwhelm and wondering how on earth you can decrease your business’ dependence on you… remember the question and start letting go!

From the desk of Liber8me.  Business mentors and publisher of the book Liber8 Your Business – pre-order your copy by emailing laura@liber8me.com

Listen to the brand guys… and change the name of your book!

books save livesSo the book is written… yes, it’s finished and off to proof reading next week.  Yipee!  One year and two months in the making.  That’s approximately three hundred 5 am starts, 70,000 words and a heck of a lot of late nights.  It ain’t no breeze this book writing thing.   But it’s done, my editor is happy (so far) and it moves onto the next stage.

Now we are into publishing and soon my baby will be off to be designed.  It will have a sexy cover and fabulous interior… can’t wait to see it.  But the question of what to call it came up again last week.  I’ve been calling it The Liber8 Factor – The revolutionary planning technique that will set every small business owner free.  Made total sense to me – it consists of eight stages, each with an exercise to take the reader step by step through my proven blueprint for building a business you can sell one day for millions.

But my brand designer says it should be called Liber8 Your Business.  Keep it simple, he says. This is what it does.  If it sounds like a duck and walks like a duck, call it a duck.  Call a spade a spade. Or something like that.

I’ve been sitting on it for a few weeks now and I’ve come around to it.  Liber8 Your Business… the first of the Liber8 Series.  Soon (well another several thousand 5am starts) there will be a series of Liber8 business books:  Liber8 Your Sales, Liber8 Your Marketing; Liber8 Your Team; Liber8 Your Social Media; Liber8 Your Presenting Skills… and many more besides (I’ll be taking a vote later in the year for the most popular title to come of the rank first).

I hope you like the title… I’ll be posting another excerpt soon.

Keep the feedback rolling in.

 

 

From the desk of Liber8me. Business mentors and publisher of Liber8 Your Business.

 

A business or a life-long job? Which is it for you?

guy-with-ball-and-chain1Here’s another extract from my book… to be launched late July…

 A business or a life-long job?

‘Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.’

-          John Maxwell

One of the first questions I ask when I present to business groups is: ‘Why are you here? Why are you in business? Why on earth have you left the security of a job with regular pay to start your own business, with all the uncertainty this holds?’

I always get similar answers. Mostly, people say they don’t want to work for someone else. They don’t want someone else’s culture. They don’t want to be told how the way it should be done. They want to be in control. They want flexible hours and to spend time with their children. They want to be able to go on holiday when they want. They don’t want someone telling them how many weeks’ holiday they can have a year. They want to do something they really love.

These are all honourable reasons for starting a business. But, ironically, many business owner-operators end up with the complete opposite. They find themselves with little control. They discover their clients have the control and will often demand they work longer hours than they ever did when working for someone else. Most small business owners pay themselves less than they would be paid working for another company. Crazy, I know, but it’s true. You go into business for freedom and control and end up working longer hours and earning less. Sound familiar?

Many business owner-operators don’t take holidays. They start their business believing they will be in charge of their own holidays, but they find they don’t go on holiday at all. I met a woman who owned a chain of motels with her husband. They hadn’t been on holiday for five years. When I asked her why she got into the motel business in the first place, she told me it was for the lifestyle. Go figure!

If you pay yourself too little, work long hours, and don’t take decent holidays, you can feel resentful. Worse, you can fall sick and be unable to carry on. A high percentage of businesses fail (and by fail I mean they stop; the owner gives up) within five years of start-up. Disillusionment gets the better of them. They go into business to set themselves free and find themselves with a virtual chain around their ankle. Not surprisingly, they decide they don’t want to do it anymore.

But that’s not going to be you, is it? Most people who fail to achieve financial freedom through their business do not have the right mindset. By the time you have finished this section of The Liber8 Factor, you will know how to develop this mindset and increase your chances of success.

The story of Julie and Fliss

I was having coffee with an old friend one day. Julie is an amazing lady who had started her first business and built it over 20 years until it was bought by a huge multinational group. She became wealthy and continues to build her wealth through angel investing and mentoring start-up businesses. She has a wonderful life. We discussed how special it was to be able to spend quality time with our kids after school each day and how we enjoyed helping other people learn to build a quality life through business.

We got to talking about a woman we both knew. I’ll call her Fliss, for the purposes of this story. Fliss opened a business at the same time as Julie. She is a dress designer and opened up a little retail store in the town where she lived. Twenty years later she still had that small shop and she was still making the dresses. Fliss was no better off financially and she still had to keep designing and making the dresses to sell in her shop. Of course, there’s nothing wrong with that as a life choice and as far as I know, Fliss is content in her life. I don’t want to appear scornful of someone doing something they love. If you’ve got a talent for design and you’re happy with a small retail shop in a small town, there’s nothing wrong with that – as long as you are aware that this is where you are at. But what worries me with the owner-operator mindset is that Fliss, like so many other owner-operators, will wake up one day and won’t want to do it anymore. As much as she loves designing dresses, something will happen that changes her ability to live off its income, for health reasons or, more likely, because she’s lost the passion for it. The danger of not having a plan to sell is that she can end up with a business worth nothing to anyone else, meaning she’s stuck with it. What will she do for income when her desire or ability to make dresses is no longer there?

Let’s look at the situations of these two friends. Why did Julie go one route and Fliss go another? The key difference was the mindset. One knew she wanted a business she could sell and create a lifestyle where she never had to worry about money again. The other wanted to make pretty clothes. They both made their choice; probably without even realising they had done so. Fliss chose to employ herself in a job she enjoyed. She did not choose to build a business.

We make choices every day. The most important choice is one you may not have given much thought to – until now. Are you choosing to build a business that will pay you back or are you choosing to work for a living? By reading this book and completing the exercises, you are making a choice to do something different. And that’s a great start!

For about The Freedom Mindset and an exercise on assessing and addressing your attitude to wealth and money, you’ll have to buy my book when it launches late July.  To pre-order a copy just email me at laura@liber8me.com

 

From the desk of Liber8me.  Creating tools to set you free